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1. Telling the customer she or he is improper. You’ll be smart to BY NO MEANS tell a buyer they’re mistaken or mistaken. Telling a person they’re flawed arouses opposition and can make the client wish to battle with you. (Ever inform your partner they’re improper?) “It’s troublesome, underneath even the most benign conditions to alter people’s minds.” So why make it harder by beginning out on the fallacious foot? If you realize your customer is wrong, it’s better to start off saying one thing like, “I thought the contract learn in any other case, however let’s take look.”

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